FAQ

Frequently Asked

Questions

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Purchase & Delivery

Just fill up the contact form with your desired products and we will get back to you to arrange for payment to your nearest distributor + delivery arrangements.

We will need to collect a 30% deposit to book your items and 70% before the items are delivered

How long does it take for my products to reach me?

Products that are quoted is not inclusive of delivery fee. As the products are heavy, we will advise the best and cheapest method to deliver to you depending on what products you purchase and where you are located.

We also encourage you to self collect your items from your nearest distributor (if applicable)

For self pick up of ready stock, it can be done anytime after payment is made.
For delivery of ready stock, it will be around 14 working days.
For pre-order products, it will depend on shipment time.

Tent Care & Usage

What do I do if my tent gets mold or mildew?

If your tent is covered in black mold, and the canvas is falling apart there is not much you can do at that point. The tent body should be replaced.

If you catch mold in the early stages you can save your tent. We suggest that you treat your tent with a product called “Iosso Mold Mildew Stain Remover”. You can find it online. Follow the instructions on the label. We have found it to be safe, easy, and effective to use.

Mold and “Iosso” treatment will degrade some of the canvas water repellency. You should retreat the affected area with a silicone based water repellent such as Kiwi Camp Dry. Be sure to get the silicone based. Other treatments could clog the tiny pores in the canvas and cause it to lose its breathability.

How can I prevent mold or mildew?

To prevent mold or mildew remember to always allow the tent to dry and air out (inside and out) before you store it. Even if there has not been rain there could be humidity and moisture from dew, and or condensation.

If you have to break camp when it’s wet, when you get back set your tent up ASAP and let it dry out.

If leaving a tent setup for extended periods (weeks, months) in a humid area, prone to mildew, doing the following will minimize mold occurrence. 1) Place the tent in an area that will receive daily direct sunlight. 2) Allow the inside of the tent to air out at least daily.

How do I clean or wash my tent?

The best way to clean a tent is to spray it down with water, or wait for a good rain storm. Do not sweat a little dirt—that will give your tent some character.

If you must, you can clean an area with some soapy water and a sponge. Use rubbing alcohol to remove pine tar. Soap and alcohol will affect the water proofing. After washing rinse with clean water and allow to dry. Then retreat the area with a silicone based waterproofing such as Kiwi Camp Dry.

Be sure to air your tent out, and let it dry completely before storage.

Are there any special considerations for extended use situations?

If you are using your tent for extended use situations, periods of continuous use for three weeks or greater, there are some precautions you should be aware of in order to maximize the life of your tent.

Canvas Rot: This occurs when the canvas at the bottom of the tent is in constant contact with moist ground. The canvas never dries out and eventually will begin to rot or decay in the areas of contact. Even if there is no precipitation, this can be caused by moisture from dew.

Prevention: For extend use, make sure the tent is placed in an area that is well drained and dry. It could be placed on sand, gravel, or a slated wooden platform. Extended use on grassy areas or moist soil should be avoided.
Mildew: Is more prone to grow in humid climates in dark or shady areas.

Prevention: Opening the tent up daily and letting it air out. When possible, place the tent in an area where it can receive a couple hours of direct sunlight a day.
UV damage. While your Kodiak Canvas tent is much less susceptible to UV deterioration than many synthetic fabrics, over time it will eventually degrade the canvas. Life expectancy in full sunlight should exceed one year of continuous use. Possibly much more than a year—there are many factors.

Prevention: Placing your tent an area where it receives full sunlight for only a few hours a day is best, and will prolong its useful life.

Waterproofing / Leaking

Will Kodiak Canvas tent keep me dry?

Absolutely yes! Kodiak Canvas tents are made with premium Hydra-Shield™ canvas.
However, not all tents are completely waterproof out of the box. On occasion a new tent will experience some leaking.

Over the life of the tent, occasional, waterproofing maintenance will be required. If leaking occurs, it is an easy fix. Treat the affected area with a SILICONE based waterproofing such as Kiwi Camp Dry®. This should absolutely take care of any leaks, and you should seldom have to retreat.

Caution: Do not use other types of waterproofing such as Canvak® on this Hydra-Shield™ canvas, as it could affect the breathability of the canvas. When properly sealed, your expectation should be that a Kodiak Canvas tent will stay completely dry inside, even during drenching rains.

I grew up with canvas tents and remember when it was raining you could not touch the inside walls of the tent or it would wick water. Is this the case with a Kodiak Canvas tent?

There have been some significant advances in canvas technology since the good old days. Kodiak Canvas tents are made with Hydra-Shield™ canvas that is specially made for tents. The super tight weave and silicone waterproofing combine to make an excellent barrier against moisture that will not wick water. Another great thing about Hydra-Shield™ canvas is that it is breathable. This minimizes mugginess on the inside which means you stay more comfortable!

Do I need to waterproof my tent when I first get it?

After initial set-up, it is suggested that you spray the tent with water and allow it to dry completely. This “seasons” the canvas. The water causes the canvas to shrink slightly, closing the needle holes where the canvas was stitched. The most effective way to do this is to have the tent out in its first good rain. This process is only required once.

VERY IMPORTANT—the tent must be completely dry before storage! STORING A WET OR DAMP TENT, EVEN FOR A SHORT TIME, WILL RUIN IT AND VOID THE WARRANTY.

If you want to be completely sure your tent is sealed and waterproof, it’s not a bad idea to go over the seams, stitching, and stake loops with a SILICONE based waterproofing such as Kiwi Camp Dry®. This should absolutely prevent any leaks, and you should seldom, have to retreat.

How do I minimize condensation?

Condensation is the process in which water vapor in the air condenses or collects into water droplets on a surface. We have all seen a glass of ice water on a hot day drip water down the outside of the glass. This is a classic case of condensation.

If your tent has a leak it is most often an isolated location where the tent is leaking. Condensation is not a leak. It is water droplets forming from water vapor on the inside of the tent. Examples would be water droplets across and entire panel, or water between a mattress and the tent floor. Factors that can impact condensation are the following:

Humidity – Climate related, the number of people breathing inside the tent, and propane appliances such as heaters.
The difference in temperature inside the tent, and outside the tent. Cold weathers and ground can greatly increase the chance of condensation formation.
Ventilation – A tent that is zipped up tight will be more likely to form condensation.

Limited Lifetime Warranty

About Kodiak Canvas Products’ Limited Lifetime Warranty

Our products* are warranted, to the original purchaser, to be free of defects in materials and workmanship for as long as you own the product.

This product is made with quality materials and expert workmanship, but is not indestructible. This warranty does not cover damage attributed to or resulting from normal wear and tear (e.g. exhausted zippers), natural hazards (e.g. weather, animals), abuse (e.g. mold, mildew, burns, ultraviolet), or alterations or modifications of any kind.

If your product is found defective, we will repair or replace it free of charge. Charges for shipping your product to Kodiak Canvas will be your responsibility. We reserve the right to make substitutions if parts are unavailable or obsolete. If your product needs repair beyond what is covered under warranty, we will provide parts and service at a reasonable charge.

*Selected products only

**Please do not return your product until you have received authorization and instruction to do so.

***Terms & Conditions Apply

Tent Care Instructions

Care

VERY IMPORTANT: Your tent must be completely dry before storage! Storing a wet or damp tent, even for a short time, can ruin it and void the warranty.
To clean tent, hose down with water and wipe with a cloth. Soaps and detergents can damage the water-repellant treatment of the canvas.
Do not spray insecticides or bug repellant directly on the canvas. This may damage the water-repellant treatment.
For long-term storage, store in a cool dry location that is not exposed to direct sunlight.
Our tents are made with quality zippers. To prolong zipper life, do not "grind" zippers around corners. If needed pull the canvas, windows or doors to help zippers glide smoothly. Keep them clean from dirt.
The canvas on your tent has a special Hydra-Shield™ treatment that is watertight yet breathable. You should rarely, if ever have to retreat the canvas. If you do need to spot treat the canvas for water repellency, use a silicone based repellent such as Camp Dry® by Kiwi®. Other treatments will clog the tiny holes in the canvas eliminating its breathability.

Other Notes

Condensation inside the tent is affected by the difference between inside and outside temperatures, and humidity. Condensation can be reduced by venting your tent. Condensation between the floor and a sleeping mat can be reduced by placing a ground cloth underneath the tent.
Some slight irregularities are normal with 100% cotton canvas and will not affect the performance of your tent.
We put our pride into the design and manufacturing of our products. We wish you safe and happy camping. Please tell your friends about us.

Didn't find the answer?

Feel free to email, call or whatsapp us, we will be more than happy to assist you.

FAQ